Privacy Policy

At SoloPrint.in, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase, including for international customers.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

Name
Email address
Phone number
Billing and shipping address

b) Order & Customization Information

Product details
Customization inputs such as names, logos, designs, and contact details
Order history and support communication

c) Payment Information

Payments are processed securely by Razorpay, Cashfree, or PayU
We do not store your debit/credit card numbers, CVV, UPI, or net banking credentials

d) Technical Information

IP address
Browser type and device details
Cookies and usage data

2. Legal Basis for Processing (GDPR Compliance)

For users located in the European Union (EU), United Kingdom, or other GDPR-governed regions, we process personal data under the following lawful bases:

Consent – when you submit information or opt into communication
Contractual necessity – to process orders and deliver products
Legal obligation – compliance with applicable laws and regulations
Legitimate interest – improving services, fraud prevention, and customer support

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Produce customized and NFC-enabled products
Communicate order status, delivery updates, and support responses
Improve website performance and user experience
Comply with legal, tax, and regulatory obligations

4. Payment Gateway Compliance (Razorpay / Cashfree / PayU)

All online payments on SoloPrint.in are handled by PCI-DSS compliant payment gateways, including:

Razorpay
Cashfree
PayU

These gateways use industry-standard encryption and security practices. SoloPrint.in does not have access to or store sensitive payment information.

By completing a transaction, you agree to the respective payment gateway’s privacy and security policies.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share data only with:

Payment processors (Razorpay, Cashfree, PayU)
Courier and logistics partners
Printing and fulfillment partners
Government or legal authorities, if required by law

All third parties are obligated to maintain confidentiality and data protection standards.

6. International Data Transfers (GDPR)

If you are accessing SoloPrint.in from outside India, your data may be transferred to and processed in India.
We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze traffic and user behavior
Improve marketing and conversion performance

You can manage or disable cookies via your browser settings. Some features may not function correctly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as:

Necessary to fulfill orders
Required for customer support
Required to comply with legal, tax, or regulatory obligations

9. Your Rights (GDPR & Global Users)

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Withdraw consent at any time
Object to or restrict processing
Request data portability (for GDPR users)

Requests can be made by contacting us at the email address below.

10. User Responsibility

You are responsible for ensuring that the personal and customization information you provide is accurate. SoloPrint.in is not responsible for errors caused by incorrect user-submitted data.

11. Third-Party Links

Our website may contain links to third-party websites. SoloPrint.in is not responsible for the privacy practices or content of such websites.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of online transmission is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

14. Contact Information

For privacy-related questions, data requests, or concerns, contact us at:

Email: support@soloprint.in
Website: https://www.soloprint.in